I received this message from one of my readers after the first two-part series on our trip to the Galactic Starcruiser…
“I hope you’re getting an affiliate link to sell us the experience – bc this sounds truly amazing!”
No commission here.
But one heck of a good time while getting lessons we can apply to business.
In this final of the series, let’s chat about the departure.
And how to surprise and delight in the last few minutes of your interaction with your client.
On the last morning, we had one final fabulous breakfast in the dining room of creative (and delicious) cuisine and then headed back to our cabin for final packing.
While there, we turned on our Robot Assistant one last time and she shared hilarious tips for packing which included making sure we had pants on before leaving the building.
We then went to the lobby where one of the crew asked us if we had transportation set and when I said we’d get an uber to our hotel as we were staying another day at Disney, she shared that “they take care of that.”
She ordered us a Lyft and they covered the cost.
And then we were placed into the final surprise and delight elevator that played the Star Wars theme music and had visuals taking us from underground back to the main level. It was so flipping cool.
In the last 10 minutes of our stay, they accomplished final surprise and delight moments that we carried with us far after we left.
How can we do that same thing when working with our clients?
A few of our surprise and delight moments:
- After someone joins coaching, they receive a special message from me, a welcome guide and a surprise gift they can redeem immediately.
- I send a personal message to each person after they join coaching.
- We create ‘surprise moments' throughout our member retreats and have surprised our members in the past with an ice cream party as the last activity of the retreat.
- We upgrade our members to a VIP ticket at all of our events without them having to ask for the upgrade.
- We’ve created bonus courses and put them in their member portal and surprised them on delivery.
And after the Star Wars vacation…there are more surprise ideas ready to launch.
I for one can’t wait for that.
What’s one way you can surprise and delight?
Create a lasting impression that gets your clients telling your story in a three part email series…
Cheers,
Kim “Good Thing I Own Stock in Disney” Walsh Phillips
